Check if your domain's CNAME is pointing to the correct website
What is a CNAME?
A CNAME is a special Domain Name System (DNS) record that acts like a nickname for a website. It allows you to point one web address to another, so when someone visits the first address, they are seamlessly directed to the second one.
How do I set up a CNAME record for my domain?
To set up a CNAME record, you need to log in to the account with the service provider you used to purchase your domain name. For the most popular domain registrars, you can use the following steps:
Set up a CNAME using Google Domains
- Click 'Manage' next to your domain
- On the left side panel, select 'DNS'
- Under 'Custom resource records', choose 'Add a new record'
your-cname-prefixin the left-side box
- Choose 'CNAME' from the dropdown menu
- Leave the next box as default or enter
- In the following box, type
- Click 'Add' to save the new CNAME entry to your list
Set up a CNAME using GoDaddy
- In your 'Domain Portfolio', click the three dots next to your domain and choose 'Edit DNS'
- Click 'Add New Record'
- Choose 'CNAME' from the 'Type' menu
your-cname-prefixas the hostname/prefix
your.destination.domainin the value box
- Keep TTL as default (1 hour) or set your preferred timing
- Click 'Save' to add the new record
Set up a CNAME using Fasthosts
- Select 'Domain Names' from the main menu on the left
- Click your domain in the list
- Choose 'Configure Advanced DNS'
- Scroll down and select 'Add CNAME Record'
- Set the Host Name to
- Set 'Points To' to
- Click 'Save'
Set up a CNAME using Namecheap
- Select 'Domain List' from the left menu
- Click 'Manage' on the domain for adding a subdomain
- Go to 'Advanced DNS' and click 'Add New Record'
- Choose 'CNAME Record' from the Type dropdown
your-cname-prefixas the Host
your.destination.domainas the Value
- Keep TTL default and click 'Save All Changes'
Set up a CNAME using 123Reg
- Select 'Domain Names', then click 'Manage'
- Scroll down to 'Advanced domain settings' and click 'Manage DNS'
- Go to the 'Advanced DNS' tab
- In the 'Type' dropdown, select 'CNAME'
- In the 'Hostname' field, add
- In the 'Destination CNAME' field, add
- Click the 'Add' button
Set up a CNAME using IONOS by 1&1
- Go to the 'Domains & SSL' section in your control panel
- Next to your domain, click the gear icon and choose 'Manage Subdomains'
- Click 'Add Record' and select 'CNAME'
your-cname-prefixin the 'Hostname' field
- In the 'Point to' field, enter
- Keep TTL default or set your preferred time
- Click 'Save'
Set up a CNAME using Squarespace
- Click the 'Domain name' you want to configure
- Open 'DNS Settings'
- Scroll down to 'Custom Records'
- Click 'Add record'
- In the 'Type' drop-down menu, select 'CNAME'
- In the 'Host' field, enter
- In the 'Data' field, enter
- Click 'Save' to add the record
How does Orca Scan use CNAME records?
Orca Scan uses CNAME records to allow users to custom brand the Orca Scan application(s):
- Orca Web App: create a CNAME and point it to
- GS1 Digital Link (dynamic landing page): create a CNAME and point it to
Need help setting up a CNAME for Orca Scan?
Our Customer Success team are on hand to help, chat with us live.