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FAQ section Free Starter Business Enterprise
  0 forever free 20 per month 100 per month Contact sales
USAGE        
Users learn more
A user is defined as one unique email account and each member needs one to share sheets and track user activity.
1 2 + $10 per extra user 5 + $20 per extra user Increased
Cloud sheets learn more
Cloud sheets are like a mix of a spreadsheet and a mobile app, that multiple users can scan into and update in real-time.
1 5 20 Increased
Rows per sheet learn more
The rows represent one unique item and you need one for each item, SKU or product. When you scan a barcode it will search the sheet for a matching row, or create a new row if it doesn't exist.
100 1,000 20,000 Increased
ESSENTIALS        
Web access, iOS & Android apps feature included in plan feature included in plan feature included in plan feature included in plan
Central device configuration feature included in plan feature included in plan feature included in plan feature included in plan
Barcode label generator feature included in plan feature included in plan feature included in plan feature included in plan
Offline scanning & cloud storage feature included in plan feature included in plan feature included in plan feature included in plan
Custom fields like drop-down & GPS feature included in plan feature included in plan feature included in plan feature included in plan
ADVANCED        
Google Sheets & Excel integration learn more feature not included in plan feature not included in plan feature included in plan feature included in plan
Multi admin web access feature not included in plan feature not included in plan feature included in plan feature included in plan
Live Data URL learn more feature not included in plan feature not included in plan feature included in plan feature included in plan
Lookup URL learn more feature not included in plan feature not included in plan feature included in plan feature included in plan
Validation URL learn more feature not included in plan feature not included in plan feature included in plan feature included in plan
WebHooks learn more feature not included in plan feature not included in plan feature included in plan feature included in plan
SUPPORT        
Live chat and email support feature included in plan feature included in plan feature included in plan feature included in plan
Knowledge base and help videos feature included in plan feature included in plan feature included in plan feature included in plan
Priority support response feature not included in plan feature not included in plan feature included in plan feature included in plan
Dedicated success manager feature not included in plan feature not included in plan feature not included in plan feature included in plan

Frequently asked questions

Ask the team

What is as a user?

A user is defined as one personalized email address (you@yourcompany.com) and each team member needs one. This is what you will use to share sheets and track user activity.

displaying added users to a sheet inside the Orca Scan web application

What is a Cloud sheet?

A sheet is like a mix of a spreadsheet database and a mobile app for individual workflows like onsite asset maintenance or inventory locations.

The columns are entry fields for mobile users that they can pull information from, scan into and update in real-time - learn more

displaying rows of barcodes inside Orca Scan web application

What is a row?

The rows in a sheet are just like rows in a spreadsheet. They represent one unique item and you need one for each barcode. It could be a SKU, a serial number or a product barcode.

When you scan a barcode from a mobile device it will search the Sheet for a matching row, or create a new row if it doesn't exist already.

displaying rows of barcodes inside Orca Scan web application

How does the audit trail work?

Any advanced audit trail should tell you when an activity happened, what the activity was and who carried it out - Orca Scan logs this information for you automatically.

Every time a change or update is made, an individual record is timestamped with a user name and the change they made to trace all activity - learn more

displaying rows of barcodes inside Orca Scan web application

Can I use Orca Scan for free?

Yes, it's completely free to use indefinitely. The free version does have a cap of 100 rows and 1 sheet, but it's enough for most small projects and you can always delete rows to free up more space.

How is Free different to Premium?

The main difference is the collaboration and administration features that comes with Cloud sheets. You only have 1 of those with a 100 row cap, but you can still use all the stand-alone mobile features as you like.

Can I delete rows to free up space?

Yes of course. Your row limit is based on the number of active rows, you can think of it as storage on your phone or computer. You can either delete rows or Sheets to free up more space or purchase additional storage.

What if I pass the storage limit?

We will store any additional items that you scan or import, but they will go dormant so they can't be exported or accessed on mobile. You can still read, edit, and organise all the items below the row limit.

Can I pay on a monthly basis?

Yes, Orca Scan is a pay-as-you-go service. You pay on a monthly basis and can cancel anytime. If you decide to cancel mid-month, you will be billed for the remainder of that month - so please let us know as soon as you can.

Do you offer support?

Yes, everyone gets priority support, free and paid accounts. We're keen to help you get the most out of the system, so reach out to us on live chat or via email if you have any queries. You can also find user guides and videos in our support documentation.

Any other questions, chat with us.

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