Junior Customer Success Associate

Fully remote

Orca Scan started life as a simple barcode scanner app to help a teenager with his summer job and evolved into a no-code barcode system used by 20,000 organisations worldwide. We’re a small, agile team working with over 200k users to simplify barcode tracking and need a great Junior Customer Success Associate to help maintain customer relationships as we grow.

What you’ll be doing

• Initially, you’ll shadow members of the existing Customer Success team
• Gain a deep understanding of the product and solutions it provides
• Provide tailored onboarding demos to new Orca Scan customers
• Have regular check-ins with customers to ensure Orca continues to provide value
• Help troubleshoot customer issues using online support tools
• Raise support tickets for bugs with steps to reproduce the issue
• Become the voice of the customer in development planning sessions

What you should have

• Experience in a customer-facing role
• Excellent written and verbal communication skills
• A good understanding of Microsoft Excel and Google Sheets
• Willingness to provide remote product demos in GMT +/- 5 hours (Flextime)
• A desire to keep things incredibly simple

What you’ll get

• £24,000 per year salary (GBP)
• Freedom to work from anywhere (home, coffee shop, library, beach 🌴_)_
• 1-to-1 mentorship from an experienced Customer Success Manager
• Flexible working hours (daily standup at 10 am GMT)
• 28 days holiday (+ day off on your birthday)
• Whatever books/courses you need to up-skill
• Daily standups in VR 🚀

About Us

Barcodes are all around us, used to track everything from the toothbrush you used this morning to medical implants used to save lives, yet, after 45 years, implementing a barcode system is still overly complex. That’s the problem we’re solving for teams at Apple, Lime, GE and many others.