In January, our Customer Success Team visited the Barcode Warehouse Innovation and Customer Experience Centre, strengthening our long-standing relationship with the UK’s leading provider of barcode technology, RFID, labelling, and enterprise mobility solutions.
The collaboration will help users access step-by-step device guides to get up and running with their new devices, and scanning from day one! During the visit, our team spent time testing, verifying and documenting the steps needed to configure over 20 new enterprise barcode scanners from Zebra, Honeywell and Datalogic, expanding the range of Orca Scan compatible devices.
Improving Customer Experience Through Innovation
Rhys Doherty, Head of Customer Success at Orca Scan explained: “We regularly recommend Barcode Warehouse to our users so it was exciting to visit Barcode Warehouse’s Innovation & Customer Experience Centre. The Centre has a huge collection of all the popular scanners displayed in interactive, industry and solution-themed zones so we were able to test and add new approved documentation to the extensive range of Orca Scan supported devices.”
Ben Ballester, Healthcare Solution Manager at Barcode Warehouse, added: “It’s always great to have the Orca Scan team join us in our Innovation and Customer Experience Centre. We love working with people who share our spirit of collaboration and innovation, and that’s Rhys and the team all over.”
Growing the Orca Community
Thank you Barcode Warehouse for making us feel welcome and continuing to support the expanding Orca community.
