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From Customer to Orca Scan Employee🚀

Antonio has had a very unique journey into the Orca Scan team. In 2020, he was a customer using the app to track inventory stock levels and using data to predict future buying patterns. Fast forward 2 years, and Antonio is now a core member of our Customer Success Team holding down our US customer base. Find out how he got here 👇

Antonio, Customer Success Manager at Orca Scan
Antonio, Customer Success Manager at Orca Scan

A little bit of context: Meet Antonio 💛

Name: Antonio Rodriguez

Age: 26

Degree: Master in Business Administration (MBA)

Current role: Customer Success Manager

Orca-Anniversary: February 1, 2022

Hey Antonio 👋 How long have you been working at Orca Scan?

Hey 👋 I’ve been here a little over two years.

What is your role?

I am part of the Customer Success Team and my focus is to assist the customer with finding a solution that works for them. I use my listening skills a lot; if there are any problems the customer runs into, my objective is to let our wider teams know whether that’s UX, marketing, or the devs so we can fix it.

You’ve had a very unique journey into Orca Scan; you started out as a customer and then joined the team! Firstly, could you walk us through your experience as an Orca customer, and why you were using it?

Sure! I started using Orca Scan around 2020 to track inventory stock levels and used the data to predict future buying patterns. Overall, it was a good experience with the program because it allowed me to digitally capture useful data instead of doing it with pen-and-paper.

Orca Scan provides a supportive work environment by offering a good work-life balance, clear communication, recognition and appreciation
Antonio RodriguezCustomer Success ManagerOrca Scan

What was your favourite thing about using Orca in your previous role?

My favourite thing was the ability to capture data and analyse it. For example, I was able to discover things like, “How much of this product will we be likely to use next month?” or “Is there a season where consumption is the lowest?” with the data I’d scanned.

Did it ever occur to you that you would work for Orca? Were you interested in joining the team?

I never thought about working for Orca Scan, but I was super interested when the opportunity arose.

When were you first approached about a role at Orca?

It was a wam sunny day – no, I’m kidding. I was first approach by Owen, who had a Customer Success role then, and he asked me if I’d be interested in joining the team. This was in 2022.

After a few calls in which I assisted Antonio with implementing Orca Scan, it became clear to me that his implementation strategies were, in fact, superior to mine. Recognising his talent, it was obvious to me that we needed his expertise on our team
Owen DohertyChief Operations OfficerOrca Scan

What was it that interested you in joining a fully-remote global team?

I joined Orca before the desire to work fully-remote role was a thing. I didn’t have a strong opinion over it, but what interested me was the team’s passion and dedication to making a valuable product that I saw potential in.

Do you enjoy working remotely?

Yes, I love it!

As someone who’s experienced both sides of Orca, what skills have you brought to your customer facing role?

One of the main skills was being able to understand the customer a little bit more when they’re trying to set up a solution in a setting/environment that was similar to mine. It helps me to ask questions about their day-to-day operations, and to talk about future scenarios that may pose challenges down the road.

Working remotely requires a lot of self discipline, how do you motivate yourself? Do you stay at home or venture to your local coffee shop to work?

One of the biggest things is turning off distractions, like my phone. Besides that, I focus on helping customers and that keeps me motivated because I like delivering value and helping people find solutions to their problems. I venture off into the world; I can’t work from home for too long! I like visiting coffee shops and co-working spaces.

You live in another timezone; does this affect your productivity and motivation to work with a team that is mostly UK based?

I wouldn’t say it affects my motivation as that’s not an issue because I just stay focused on my tasks and delivering value to the customer. In terms of productivity, technically it does because my team is only online for a few hours a day (due to the differing timezones), but the CSM team and I overcome that by scheduling daily calls. Also, the rest of the team is good with communication so that helps a ton.

My team is only online for a few hours a day (due to differing timezones), but the CSM team and I overcome that by scheduling daily calls
Antonio RodriguezCustomer Success ManagerOrca Scan

We’ve heard you’re looking to grow a team over in the US, what are you most looking forward to with this?

I’m looking forward to collaborating with someone in person and helping them grow into their role as they learn new skills. I’m also looking forward to learning from their different experiences and knowledge.

Do you think Orca Scan provides you with a supportive work environment? If so, please explain how.

Yes, for sure. I can name a long list, but I’ll keep it short with a few things. Orca Scan provides a supportive work environment by offering a good work-life balance, clear communication, recognition and appreciation.

Any advice for someone who wants to join a fully remote team?

Yup! I’d say to ask as many questions as needed to make sure your every day tasks are clear. I’d also recommend catching up with friends during lunch time or simply going for a walk in the park. I would also advise working from coffee shops and co-working spaces to meet other people and taking screen breaks if needed.

If our interview with Antonio has inspired you to work at Orca Scan, please contact us today with your CV, or check out our job opportunities, and let’s talk business! 📩🚀

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