Last-mile delivery is the final step in getting goods from distribution centres into customers’ hands. It’s a critical operation for any business, but it can be costly and inefficient.
That’s why we’ve created our solution in collaboration with providers worldwide, so you can build a last-mile solution that fits your needs. From real-time tracking, notifications to capturing photos or signatures as proof of delivery… it’s all possible with Orca Scan.
Start using Orca Scan’s Last Mile Solution:
Simply follow the steps below:
- Download the Orca Scan barcode app
- Create a new sheet using the Last Mile Delivery Template
- Add any extra fields you need by right-clicking an existing one and selecting ‘Add Column’
- Scan the product barcodes
- Update the package status
- Save
With Orca Scan, your team can update and track the progress of packages throughout the delivery process.
Why is Last Mile tracking so important?
Last Mile Delivery ensures that your package is successfully delivered to its final destination at the right time and in the right condition. It’s the connection between you and your customers, making it essential for customer satisfaction, creating brand loyalty and building your reputation.
However, it is also one of the most costly parts of the logistics process, littered with challenges such as rising fuel and labour costs, the risk of failed deliveries and the potential loss of assets.
To guarantee a positive customer experience, it is crucial to have a solution that can reduce total costs, increase efficiency and reliably track every aspect of the delivery process.
Why use Orca Scan for Last mile delivery tracking?
Using the Orca Scan Last Mile Delivery solution means that no matter what your unique needs are, you can be sure your packages are delivered successfully and without damage in an efficient and cost-effective way.
Orca Scan allows you to manage your process end-to-end and confirm receipt of delivery with signatures and photos, all time-stamped and available to view in real time. Need more information? With customisable fields, you can add additional fields like triggers and use the history log to track items from the warehouse to fulfilment centres to customers.
Add a sheet for every location you manage, and simply add the appropriate courier for each route so they can get scanning!
The best bit? You can stay in control by restricting user access to specific sheets, knowing where all your assets are, including location and delivery status, and you can even create a view to view all deliveries from multiple locations in a single read-only sheet.
Can I track packages using GPS?
Yes! Asset Maps makes it easy for you to see the journey of each of your items, where they were last scanned and by whom.
Plus, with our History Log, you can monitor the full audit trail of the item’s entire journey from warehouse to customer.
Can I be notified when my package has been delivered?
Yes, you can set up a trigger to notify you when packages have been delivered using simple if-this-then-that logic. Our solution also comes pre-configured with signature and photo fields to make it even easier for you to capture proof of delivery.
What if a package is lost or damaged in the Last Mile Delivery?
Using our triggers feature, you can notify your team via an Email, in-app notification or an in-app dialogue if a parcel gets lost or damaged. Just follow these easy instructions to set it up 👏
How to manage last mile delivery across multiple locations
Yes, if you are running a large number of Last Mile Delivery services across multiple locations - you can create one sheet per delivery route and then merge multiple sheets into one central database of your assets using our Views feature.
All you need to do is:
- Create a sheet using the Last Mile Delivery Template
- Add fields to capture additional information (if needed)
- Duplicate the sheet (one for each location)
- Rename the sheets to their location name
- Add the relevant users to the correct sheets
- Click the plus icon in the bottom left corner.
- Select the sheets you want to merge into one view
- Click create
Last mile-related questions?
If you need help brainstorming how best to track your packages, please get in touch; we’d be more than happy to help.